Elliott, the portable accommodation specialist, has implemented an all-in-one mobile workforce management platform across its Loohire portable toilet division. The move is part of a full rollout across the business including tankers, service and the delivery and collection fleet.
The system, provided by BigChange technology, would save Elliott millions of pieces of paper annually and has significantly improved back-office administration.
Adam Dimmock, director of Loohire at Elliott, explained that the implementation of BigChange Technology is part of the company’s 2020 strategy “to continue to grow our market-leading position in terms of scale and transform ourselves to become the market leaders in safety, service and relationship management”.
Dimmock said the technology is driving the company towards a 15 per cent reduction in transport costs. “We’re realising significant fuel savings thanks to dynamic routing and improved driver behaviour,” he explained.
The BigChange system is also helping Elliott to exceed its customers’ expectations with innovative features such as a pre-arrival alert that customers receive ahead of arrival, allowing them to clear the way for our tankers on busy construction sites.
Technicians receive their work orders instantly on the BigChange app with paper job-cards and proof of delivery worksheets replaced by job-specific electronic workflows that guide technicians at every step including risk assessments.
The staff no longer need to return paperwork to the back-office, saving a huge volume of previously manual back-office processing.
The hire-specific turnkey solution from BigChange has introduced a paperless revolution, equipping mobile technicians with Samsung and Motorola Android tablets that manage receipt of job instruction, electronic proof of collection and delivery, site servicing, timesheets, electronic start-of-day vehicle walkaround checks and Health and Safety procedures.
BigChange technology is also a tracking tool providing real-time location updates, driver behaviour scoring and tachograph interface.
The system is fully integrated with the Elliott Rental Management platform meaning that planned tanker services, toilet maintenance, deliveries and collections are automatically pushed through to BigChange.
On logging on to the app at the start of each day, drivers and technicians are guided to start their timesheet, conduct a walkaround check that meets DVSA requirements (recording, photographing and alerting any vehicle defects). The staff also has instant access to their jobs for the day.
In the back-office, the system is enabling planners to respond faster to customer needs, allocating work orders based on real-time technician availability, skills and live location.
The system is significantly increasing productivity and enables Elliott to efficiently provide same-day service from its hire branches nationwide to clients across the construction and events industry.
Elliott’s portable loos are used by top-tier construction companies such as Carillion, Keepmoat, Costain and Wilmott Dixon and for flagship events including Glastonbury, Cancer Research UK events and the Olympics, to name but a few.
Martin Port, BigChange founder and CEO, said: “We are proud to be playing a key part in the Elliott technology strategy. Our scalability, flexibility and ability to successfully integrate with Rental systems mean BigChange is the future of managing the mobile workforce in the hire industry.”