Glasgow 2014 ticketing fiasco could take days to fix

The ticketing websites and call centres for the Glasgow 2014 Commonwealth Games have been closed since 5pm Tuesday (13 May).
 
Now, the organisers’ headache continues, as it emerges the ticketing problems may take days to fix.
 
About 60,000 tickets had been sold before the collapse of the system. An extra 10,000 extra tickets were released on 12 May – evidently too much for the system as delays and problems with transactions almost immediately ensued.
 
The ticketing site was closed for an hour the morning of 13 May so that technicians could resolve initial problems. But issues with the site and call centres continued, resulting in the extended closure that continues today (15 May).
 
Customers hoping to purchase tickets are now greeted on both Ticketmaster and Glasgow 2014’s websites with messages apologising for the closure and reassurances that sales will continue soon.
 
“Glasgow 2014 and its Official Provider Ticketmaster are today urgently reviewing the performance of the ticketing website,” a spokeswoman for the Games said on 14 May, “with the aim of resolving the issues experienced by some of our customers.
 
“Once this review is complete and any measures have been implemented and tested we will be in a position in coming days to advise when ticket sales will be back up and running.”
 
The chief executive of Glasgow 2014 has apologised “unreservedly”, saying, “We  will not allow the frustrations continued by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved.”
 
Organisers will continue to give updates on the Glasgow 2014 website and social media channels.
 
Do you have news for Access All Areas? Email Emma Hudson

Glasgow 2014 ticketing fiasco could take days to fix

The ticketing websites and call centres for the Glasgow 2014 Commonwealth Games have been closed since 5pm Tuesday (13 May).
 
Now, the organisers’ headache continues, as it emerges the ticketing problems may take days to fix.
 
About 60,000 tickets had been sold before the collapse of the system. An extra 10,000 extra tickets were released on 12 May – evidently too much for the system as delays and problems with transactions almost immediately ensued.
 
The ticketing site was closed for an hour the morning of 13 May so that technicians could resolve initial problems. But issues with the site and call centres continued, resulting in the extended closure that continues today (15 May).
 
Customers hoping to purchase tickets are now greeted on both Ticketmaster and Glasgow 2014’s websites with messages apologising for the closure and reassurances that sales will continue soon.
 
“Glasgow 2014 and its Official Provider Ticketmaster are today urgently reviewing the performance of the ticketing website,” a spokeswoman for the Games said on 14 May, “with the aim of resolving the issues experienced by some of our customers.
 
“Once this review is complete and any measures have been implemented and tested we will be in a position in coming days to advise when ticket sales will be back up and running.”
 
The chief executive of Glasgow 2014 has apologised “unreservedly”, saying, “We  will not allow the frustrations continued by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved.”
 
Organisers will continue to give updates on the Glasgow 2014 website and social media channels.
 
Do you have news for Access All Areas? Email Emma Hudson